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Ordering FAQs

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa & Mastercard Credit or Debit cards and all payments are collected on a secure server.

We accept payment by Triple R gift voucher. A voucher can be used over multiple orders until the voucher limit is reached. A voucher can only be used to purchase a Triple R Subscription over the phone or in person at the station during office hours.

We accept payment via bank deposit. Orders will be dispatched once the payment has cleared in our bank account. Payment instructions will be emailed upon order completion. 

RETURNS & EXCHANGES

If your item is faulty, has arrived damaged, or there is an error with your order, please let us know by email or phone and we will arrange a replacement or refund. In this instance we will cover the cost of postage for both return & reposting.

Due to the print-on-demand nature of our product range, items cannot be returned or exchanged if sizing is incorrect - please carefully check the sizing charts provided. 

All claims for exchange or return must be made within 10 days of receiving your order.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Gift Voucher sales are final and cannot be returned

To initiate a return or exchange, please contact us via phone (03 9388 1027) or email us.

ORDERING PROCESS

All our products are digitally printed on-demand by DAS T-Shirt Automat in Melbourne. This means that once your order has been submitted, we will provide your contact details to DAS T-Shirt Automat to facilitate delivery. They will then print your t-shirt and post directly to you. Orders will usually be dispatched within a week, however during peak times please allow extra time (up to 2 weeks) for production.